Iris support
Iris is maintained by the Iris Core Group in the realm of the Iris Institute. The maintenance supported by the member countries of the Iris Core Group can only be limited and restricted to the basic updates necessary and will not cover the implementation in other countries.
In order to give users the opportunity to contribute to the maintenance and update of the Iris system and thereby guarantee the long term availability of the Iris software a support model was put in place. Contributing to the Iris development by agreeing to support Iris will give you two advantages:
- Support Iris: You will help to guarantee availability and up-to-date software that is adapted to ICD updates and software evolvements.
- Receive support: Additional benefits for your country as listed below will help you to implement Iris in your country.
All financial support received by the Iris Institute will be used to maintain, update and further evolve the Iris software.
Are you interested in supporting Iris? Please see below the support models and fee structure for different services from 2026 onwards.
| Services | Software access only | Support Model 1* | Support Model 2 |
|---|---|---|---|
| Update webinars (twice a year) | Yes | Yes | Yes |
| Monthly online question and answer session (Q&A session) | No | Yes | Yes |
| Support by e-mail: advice and support concerning the application and installation of the most recent version of the Iris software | No | Yes | Yes |
Reduced training coordination cost; the overhead of 1000 € will be reduced to: see also separate training conditions (PDF, 257 kB) – (excluding taxes) | No 1000 € | Yes 400 € | Yes 0 € |
Free User Group meeting; for up to x participants (for regular meeting fee see website) | No 0 Participants | Yes 1 Participant | Yes 3 Participants |
| Priority registration to User Group Meetings (in the case that User Group Meeting are oversubscribed, participants with support model 2 will be prioritised) | No | No | Yes |
| Priority access to training (in case that the requests for training exceed the resources available for training delivery, institutions with support model 2 will be prioritized) | No | No | Yes |
| Earlier access to new versions of the Iris software and underlying tables | No | No | Yes |
| Access to Source Code of Iris if the Iris Institute is dissolved (because no Core Group member declares itself willing to host the Iris institute in the future) | No | No | Yes |
| Annual support – (excluding taxes) | - | 6.000 € | 12.000 € |
* 50 % discount for new subscribers of Support Model 1 for the first 2 years, but only for user who have not previously signed up for a Support Model.
For more information about the support model and application for support, please contact the Iris Institute.
E-mail: Iris Institute