Support model
Here you will find answers to frequently asked questions about the support model.
How can I get an application for an Iris support model?
Please send an email to the Iris Institute. We will send you an application.
If you filled in the application send it back to the Iris Institute, via email will be fine. Then we will send an invoice.
How can I find some information about the support model at the Iris website?
Please follow this link:
What kind of support does the Iris Institute provide concerning the support model?
You will receive support by e-mail for advice and support concerning the application, and installation of the most recent version of the Iris software.
Additionally, there are some more benefits for support model 2 users.
If my institution sign up for a support model is it possible to reduce the overhead for an Iris training?
Yes, with support model 1 the overhead will be reduced to 400 € and with support model 2 the overhead will be reduced to 0 €.
What is the period of support for the support model?
The support model period is for one calendar year (January to December).
Does the contract renew automatically?
Yes, the contract is renewed automatically if you do not terminate it or it is not terminated by the Iris Institute before June 30th of the previous year.
Does the support model continue when we go to Iris version 6 (for ICD-11)?
Yes, the contract is renewed automatically if you do not terminate it or it is not terminated by the Iris Institute before June 30th of the previous year.
How long will the support for Iris version 5 (for ICD-10) continue?
After the release of the first version of Iris version 6 (for ICD-11) for production of underlying cause of death statistics, the support will continue for two more years.